Terms of Service • Relationship Referee

Introduction

Welcome to RelationshipReferee.ai. These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "User") and Relationship Referee AI (the "Company," "we," "us," or "our") governing your access to and use of our website, applications, and AI-based relationship support services (collectively, the "Service"). By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Cookie Policy, and other policies referenced herein. If you do not agree with these Terms, you must not use the Service.

We may update these Terms from time to time. If we make material changes, we will notify you by posting the revised Terms on our website and updating the "Last Updated" date above, or by other appropriate means. The revised Terms will be effective when posted, unless stated otherwise. Your continued use of the Service after the changes are posted constitutes your acceptance of the updated Terms.

Eligibility and Account Registration

Age Requirements

You must be at least 18 years old to use our Service. The Service is intended for adults; if you are under 18, you may use the Service only with the involvement and consent of a parent or legal guardian. We do not knowingly allow children under 13 to use the Service, in compliance with COPPA.

Account Creation

To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to notify us immediately at support@relationshipreferee.ai if you suspect any unauthorized use of your account.

Account Security

You must safeguard your username and password. Do not share your login details with others. We will not be liable for any loss or damage arising from your failure to protect your account information.

One Account

You may not register for more than one account, or create an account for someone else without permission. We reserve the right to suspend or terminate accounts that are duplicative or violate this agreement.

Description of Service

RelationshipReferee.ai provides an AI-powered chatbot and related tools to help users navigate interpersonal or relationship conflicts by offering support, guidance, and suggestions. Key features of the Service may include:

An AI Chatbot that engages in interactive dialogue and provides conflict resolution tips or perspectives.
Freemium Access: Certain basic chatbot interactions are available for free (with usage limits), while advanced features or extended usage may require a subscription.
Subscription Features: Paid subscribers may receive benefits such as unlimited chat sessions, priority access to new features, or more personalized AI responses.

While we aim to provide useful guidance, the Service is not a licensed counseling or therapy service and should not be considered professional advice. The AI-generated content is provided for informational and support purposes only. See Section 8 (Disclaimers) for important details.

We continually improve the Service and may add, remove, or modify features at our discretion. We will try to inform you of major changes, but this may not always be possible.

User Responsibilities and Acceptable Use

By using our Service, you agree to:

Lawful Purposes: Use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You must not use the Service to violate any law, infringe rights of others, or encourage any illegal activities.
Personal Use: Use the Service for your personal, non-commercial use. You shall not exploit the Service for commercial gain, such as by reselling access or data, without our permission.
No Harmful Inputs: Not input or share any content that is unlawful, harmful, exploitative, violent, threatening, harassing, defamatory, obscene, hateful, or otherwise objectionable. This includes content that is racist, sexist, homophobic, or discriminatory, as well as content that infringes any third-party rights (like copyrights, trademarks, or privacy rights).
No Misuse of AI: Not attempt to misuse, manipulate, or disrupt the AI system. You agree not to seek responses that violate these Terms or any guidelines we provide. For example, you will not deliberately prompt the AI to generate disallowed content (such as explicit hate speech or illegal advice). You also agree not to use the AI output for malicious purposes (e.g., automated spamming or disinformation campaigns).
No Security Violations: Not engage in any activity that could harm or impair the Service's operation. This includes not introducing viruses, worms, malware or any code that could damage the Service or other users' devices, not attempting to gain unauthorized access to our systems or other users' accounts, and not bypassing any access restrictions.
No Reverse Engineering: You will not reverse engineer, decompile, or attempt to extract the source code or underlying algorithms of any part of the Service, except to the extent allowed by law.
No Impersonation or Misrepresentation: Not impersonate any person or entity or misrepresent your affiliation with any person or entity when using the Service. You should also not imply that the advice or content you receive from the AI is endorsed by or originates from a human expert.
Respect for Others: If the Service includes any community features in the future (such as forums or shared content), you agree to interact respectfully with others and not engage in personal attacks, bullying, or any behavior that would violate our community standards.

We reserve the right to investigate and take appropriate action (including content removal, account suspension, or termination) if you violate the above rules or any other provision of these Terms.

User Content and Data

Your Content

You retain ownership of the content you provide to the Service, such as the text of your conversations or any feedback you submit. We do not claim ownership of your personal stories or messages. However, by using the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, copy, store, transmit, display, and create derivative works from your content solely as needed to operate and improve the Service. This license allows us to process your questions through the AI, to display responses to you, to analyze usage for improvements, and to otherwise provide the functionality of the Service. We will not use your content for any other purposes without your consent. Please ensure that you have the right to share any content you submit (for example, do not share someone else's personal information without permission).

Confidentiality of Your Content

We understand that you may share sensitive personal issues with the AI. We treat your content as private and confidential, as described in our Privacy Policy. We do not monitor or disclose your chat content except as needed to provide the Service, ensure compliance with our policies, or if required by law. Automated systems may analyze chats for prohibited content (as mentioned above in Acceptable Use) or to improve the AI, but we strive to limit human access to personal chats.

Feedback

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you agree that we may use such Feedback without restriction or compensation to you, to improve or modify our offerings. Feedback is not confidential and may be used by us freely.

Data Usage

All personal data is handled according to our Privacy Policy. By using the Service, you consent to the collection and use of information as outlined in that policy. This includes the processing of your data by third-party providers like OpenAI to generate AI responses, and analytics providers as needed. We do not sell your data to third parties.

Subscription Plans and Payments

Some advanced features of RelationshipReferee.ai are available only through a paid subscription (the "Premium Service"). The terms in this section apply to purchases of subscriptions:

Billing and Auto-Renewal: If you subscribe to a paid plan, you must provide a valid payment method. You agree that we may charge you the stated subscription fee (plus any applicable taxes) at the interval disclosed (e.g., monthly) until you cancel. Subscriptions renew automatically at the end of each billing cycle (monthly, or as otherwise stated) by charging the payment method on file, unless you cancel beforehand. We will notify you of any changes to pricing or terms in advance, in accordance with applicable laws regarding subscription renewals.
Free Trials: If we offer a free trial, that trial will automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial ends. We will inform you of the length of the trial and the price that will be charged thereafter.
Cancellation: You can cancel your subscription at any time by [method of cancellation: e.g., via your account settings or by contacting support]. If you cancel, you will continue to have access to Premium Service features until the end of your current paid period, but no further charges will be made. We do not generally offer prorated refunds for mid-period cancellations; your cancellation will take effect at the next billing cycle.
Refunds: Subscription fees are non-refundable except where required by law or at our sole discretion. For example, we may consider refunding the most recent charge if you experienced a technical issue that prevented you from using the Service, or if applicable consumer protection laws in your jurisdiction provide for a cooling-off cancellation period. Any refund issuance will be determined on a case-by-case basis.
Declined Payments: If we cannot charge your payment method (due to expiration, insufficient funds, etc.), we may suspend or terminate your access to Premium features. You are responsible for updating your payment information to avoid interruption.
Changes to Subscription: We reserve the right to change our subscription plans or pricing. If we do, we will give you advance notice. Price changes will not affect the current billing period but may apply to renewals. If you do not agree to a price change, you must cancel your subscription before the next billing cycle.
Taxes: Subscription fees are exclusive of any taxes or duties (unless stated). You are responsible for any applicable taxes, such as sales or value-added tax, that may be imposed on your subscription.

For more details, please see our Subscription & Cancellation Policy, which is incorporated by reference into these Terms. In the event of any inconsistency between that policy and these Terms regarding billing and cancellations, that policy will govern.

Intellectual Property

Our Content

The Service (including all software, code, text, images, trademarks, logos, and other content we provide, excluding your own content) is owned by or licensed to the Company and is protected by intellectual property laws. We reserve all rights in the Service and its content. You are granted a personal, limited, revocable, non-transferable, non-sublicensable license to use the Service as permitted by these Terms. This does not grant you any ownership in the Service or the content you access.

Use Limits

You may not copy, reproduce, distribute, publicly display, or create derivative works of any portion of our Service or content without our express written permission, except as allowed by law. For instance, you may not scrape or data-mine our website or databases without authorization. All trademarks and logos on the Service are the property of their respective owners, and you are not granted any right or license to use them.

Your Marks

If you choose to provide us with a testimonial or allow us to mention you (or your organization) as a user of our Service, you grant us the right to use your name, logo, or other marks for that limited purpose, with your prior consent.

Third-Party Content

Our Service may include or interoperate with third-party software or services (like OpenAI's AI model, or analytics scripts). All such third-party materials are owned by their respective creators. Use of those services may be subject to your agreement to third-party terms. We are not responsible for third-party content or services, except as stated in our Privacy Policy regarding data processing.

Third-Party Services and Links

The Service may contain links or integrations to third-party websites or services (for example, a link to a conflict counseling resource, or integration with a payment processor). These third-party services are not under our control, and we are not responsible for their content, policies, or performance. Using those services may require you to agree to their terms and privacy policies. We do not endorse third-party websites or services unless explicitly stated. If you access any third-party service from our platform, you do so at your own risk.

Disclaimers (No Professional Advice & Service "As-Is")

Not Medical or Professional Advice

The Service provides AI-generated suggestions and information related to relationship conflicts and emotional well-being. However, we are not licensed therapists, counselors, lawyers, or medical professionals, and the content provided by our AI is not a substitute for professional advice. Nothing communicated by the AI or by any informational content on our site should be taken as medical, psychological, legal, or other professional advice. If you have serious concerns about your relationship, mental health, or any other aspect of your life, you should consult a qualified professional. Always use your own judgment and consider seeking professional help when needed. In particular, do not rely on the Service in any crisis situation – if you feel at risk of harm or are considering harming yourself or others, or are in any emergency, please stop using the Service and contact emergency services immediately (e.g., call 911).

AI Limitations

You acknowledge that the Service's core feature is based on artificial intelligence and machine learning. The AI attempts to provide helpful and relevant responses, but it does not always get things right. The AI might occasionally produce incorrect, irrelevant, or even inappropriate responses. We have implemented filters and moderation to reduce harmful outputs, but no system is perfect. Use discretion when acting on the AI's suggestions. The Company does not guarantee the accuracy, completeness, or usefulness of any information provided by the AI. You are responsible for how you choose to use or apply the information given by the Service.

No Guarantee of Results

Relationships and conflicts are complex. While the Service hopes to offer guidance and support, individual results may vary. We do not guarantee that using the Service will resolve your conflict or improve your relationships. You understand that any actions you take based on the Service's output are taken at your own risk.

Service Provided "As Is"

We provide the Service on an "as is" and "as available" basis, without warranties of any kind. To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, regarding the Service and its content. This includes but is not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that may arise from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any defects will be corrected. We do not guarantee that the AI will meet your expectations or requirements.

Third-Party Data and Services

We make no warranty as to the accuracy or reliability of any information or services provided by third parties via our Service (such as information from third-party links or the performance of third-party AI providers). We are not responsible for any acts or omissions of third-party service providers (like our cloud hosting, OpenAI, or payment processors), though we strive to use reputable suppliers.

Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties. If such laws apply to you, some of the above disclaimers may not apply to the extent prohibited, and in such cases, our warranties are limited to the minimum required by law.

Limitation of Liability

To the maximum extent permitted by law, in no event will Relationship Referee AI, its affiliates, or their licensors, employees, agents, officers or directors be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of (or inability to access or use) the Service;
Any conduct or content of any third party on the Service;
Any content obtained from the Service (including any reliance on or decisions made based on AI-generated content);
Unauthorized access, use or alteration of your transmissions or content;
Any other matter related to the Service.

This limitation applies to all theories of liability, whether based in contract, tort (including negligence), strict liability or otherwise, and whether or not we have been informed of the possibility of such damage. In particular, you agree that the Company will not be liable for any harm, injury, or loss that may result from following advice or information provided by the AI chatbot. You assume full responsibility for any decisions or actions you take in your life, relationships, or well-being based on the Service's output.

If, notwithstanding the other provisions of these Terms, we are found liable to you for any claim arising out of or related to the Service, our aggregate liability to you for all damages shall not exceed the amount you have paid us in the last six (6) months (if any) for the Service, or $100 CAD, whichever is greater. The existence of multiple claims will not enlarge this limit. This limitation of liability is cumulative and will not be increased by the existence of more than one incident or claim.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you in its entirety. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Relationship Referee AI, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) that arise out of or relate to: (a) your use of the Service; (b) your violation of these Terms or any other applicable policies; (c) your violation of any rights of a third party (for example, infringing someone's intellectual property or privacy rights by what you submit or do on the Service); or (d) your misuse of the Service or any AI-generated content. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (at your expense), and you agree to cooperate with our defense of such claim. You shall not settle any such claim without our prior written consent.

Termination

By You

You may stop using the Service at any time. You may also delete your account by following the process on our site or contacting us. Deleting your account will terminate your access to the Service's features, but certain provisions of these Terms will survive (see "Survival" below).

By Us

We reserve the right to suspend or terminate your access to the Service (in whole or in part) at our discretion, with or without notice, if you violate these Terms, misuse the Service, or if your use of the Service poses a security or legal risk to us or other users. We may also suspend the Service or any part of it if we discontinue the offering (although we will try to provide advance notice in such case).

Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete or disable access to any data associated with your account, in accordance with our Privacy Policy. If we terminate your account for violation of these Terms, you will not be entitled to any refunds of any subscription fees you have paid (subject to applicable law). Sections of these Terms that by their nature should survive termination (such as intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will continue to apply.

Appeal

If you believe your account was terminated or suspended in error, you may contact us to request a review. We will consider reinstatement on a case-by-case basis at our sole discretion.

Governing Law and Dispute Resolution

Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Service will be governed by and interpreted in accordance with the laws of the Province of New Brunswick and the federal laws of Canada applicable therein, without regard to conflict of law principles. If you are a U.S. resident, you understand and agree that you are knowingly choosing Canadian law to govern, which may differ from the laws of your state.

Jurisdiction

Subject to the arbitration clause below (if applicable), you agree that any action at law or in equity arising out of or relating to the Service or these Terms shall be filed only in the provincial courts located in Moncton, New Brunswick, Canada (or, if jurisdictionally appropriate, the Federal Court of Canada), and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

Arbitration (Optional)

At our sole discretion, we may require you to submit any dispute, claim or controversy arising out of or relating to your use of the Service or these Terms to final and binding arbitration under the rules of an established alternative dispute resolution provider (for example, the ADR Institute of Canada). If arbitration is imposed, we will notify you, and the following will apply: (a) the arbitration will take place in English, before a single arbitrator, in a location mutually agreed (or via videoconference), (b) each party will bear its own costs unless otherwise required by law, and (c) the arbitrator's award will be final and may be entered as a judgment in any court of competent jurisdiction. By agreeing to arbitration, you understand that you are waiving your right to a trial in court and possibly your right to participate in a class or collective action. If you do not wish to agree to arbitration when requested, you must cease using the Service.

Injunctive Relief

Notwithstanding the above, either party may seek interim injunctive relief or other equitable remedy from a court to prevent imminent harm, without first engaging in arbitration or informal dispute resolution.

Improperly Filed Claims

All claims you bring against us must be resolved in accordance with this section. Any claim filed or brought contrary to this section (for example, in a different jurisdiction or as a class action when class arbitration has not been agreed) may be deemed improperly filed. We reserve the right to seek dismissal of such improper actions and recovery of our legal fees and costs if you do not promptly withdraw them.

General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, Subscription & Cancellation Policy, and any additional guidelines or policies we provide, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements or understandings, whether written or oral, relating to the Service.
Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect.
No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing to be effective.
Assignment: You may not assign or transfer these Terms (or any of your rights or obligations hereunder) without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, or by operation of law or otherwise. These Terms shall bind and inure to the benefit of the parties, their successors, and permitted assigns.
Force Majeure: We will not be liable for any delay or failure in performance due to events outside our reasonable control, such as natural disasters, war, acts of terror, riots, labor conditions, governmental actions, internet outages, or failures of our service providers.
Relationship of Parties: You and the Company are independent contractors, and these Terms do not create any joint venture, partnership, employment, or agency relationship.
Notices: We may provide notices or communications to you by email to the address associated with your account, by posting on our website, or through the Service interface. You are responsible for keeping your email address up-to-date. Notices sent by email will be deemed received when sent, and notices posted on the website or Service will be deemed received upon your next use of the Service.
Contact Information: If you have any questions about these Terms or need to contact us for any reason, please email us at support@relationshipreferee.ai or write to: RelationshipReferee.ai, 644 Main Street Suite 601, Moncton, NB, Canada.

Note By using the Service, you acknowledge that you have read these Terms, understand them, and agree to be legally bound by them. If you do not agree, do not use the Service.