Privacy Policy

Introduction

RelationshipReferee.ai ("Company", "we", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our AI‑based relationship support platform (the "Service"). We adhere to applicable privacy laws in Canada and the United States, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial laws, as well as U.S. state laws such as the California Consumer Privacy Act (CCPA). We also strive to follow emerging standards under Canada's proposed Consumer Privacy Protection Act (CPPA). By using our Service, you agree to the collection and use of your information in accordance with this Policy.

Information We Collect

Information You Provide

When you create an account or use the Service, you may provide information such as your name, email address, and payment details for subscription purchases. You may also provide the content of your communications with our AI chatbot, which can include sensitive personal details about your relationships, emotions, or health. We treat this content as personal information and handle it with strict confidentiality.

Sensitive Personal Data

Because our Service deals with relationship and emotional support, some information you share may be sensitive (e.g., details about mental or physical health or personal relationships). We obtain your consent to process this sensitive data by your explicit agreement to this Privacy Policy and when you voluntarily submit such information. You can refuse to provide sensitive information; however, this may limit the use of certain features.

Automatically Collected Data

We automatically collect technical and usage data when you visit our website or app, such as IP address, browser type, operating system, referring URLs, pages viewed, timestamps, and usage statistics (e.g., features used, time spent, error logs). This helps us improve and troubleshoot the Service.

Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to remember preferences and analyze usage. We may use tools like Google Analytics and Meta Pixel. For details, see our Cookie Policy.

How We Use Your Information

• Providing and improving the Service: Operate the Service, personalize experiences, generate AI responses, and save conversation history. We analyze usage trends and feedback to refine algorithms and develop new features.
• Subscriptions and payments: Manage subscriptions and process payments via secure third‑party processors. We do not store full payment card data on our servers.
• Communications: Send Service‑related notifications and support responses. Marketing emails/newsletters are sent only with your opt‑in and include opt‑out options.
• Analytics and advertising: Use aggregated data from cookies and similar technologies to understand engagement and advertise our Service in compliance with laws and consent requirements. We do not use sensitive chat content for targeted advertising.
• Safety and abuse prevention: Monitor and process data (including chat content) to detect/prevent fraud, enforce Terms of Service, and protect security, using automated tools and filters.
• Legal compliance: Retain or disclose information as required by law or to protect rights, property, or safety, disclosing only the minimum necessary.

Note We will not use your personal information for incompatible purposes without your consent.

Disclosure of Your Information

We do not sell your personal information. We share information with trusted providers only to operate and support the Service, under contracts that safeguard confidentiality:

• OpenAI: Chat content is sent securely to OpenAI's API to generate responses. OpenAI processes data only to provide the service to us and does not use it to train public models.
• Cloud hosting (AWS): App and database hosting with encryption in transit and at rest. Data may be stored/processed in the U.S. or other jurisdictions; we ensure protections comparable to Canadian law.
• Analytics (Google Analytics): Aggregated usage metrics (e.g., page views, session duration, coarse location by IP). We do not allow Google to collect identifiable data via Analytics.
• Advertising (Meta Pixel): Advertising analytics to measure effectiveness and improve relevance; does not use chat content or sensitive personal details.
• Payment processors (e.g., Stripe): Payment details are handled by PCI‑DSS‑compliant providers; we do not store full card numbers.
• Business transfers & legal/safety disclosures: Information may transfer in mergers/acquisitions; we disclose information only as necessary for legal obligations, security, and fraud prevention.

Except as noted, we do not share your personal information with third parties. We do not provide third parties (outside our service providers) access to your sensitive chat content unless required by law.

Cookies and Tracking Technologies

We use necessary, analytics, and advertising cookies. Where required by law, we seek consent before using non‑essential cookies. You can control cookies via browser settings, opt out of Google Analytics using the official opt‑out add‑on, and adjust ad preferences on platforms like Facebook. Our Service does not currently respond to Do Not Track signals due to the lack of an industry standard.

Data Retention

• Account & chat history: Retained while your account is active. Upon account deletion, we delete or anonymize personal data within a reasonable period, subject to legal/legitimate retention needs (e.g., billing records).
• Inactive accounts: We may delete data after providing notice.
• Backups: Residual copies may remain briefly in backups but are not used for active purposes.

Your Rights and Choices

Depending on your location, you may have rights to access, portability, correction, deletion, withdrawal of consent, objection, or restriction. California residents have CCPA/CPRA rights (access, delete, correct, and opt‑out of "sale" or "sharing" of personal information). Canadian users have rights under PIPEDA to access and request corrections, and to challenge our compliance. We will verify identity where appropriate and respond within required timeframes.

Security Measures

• Encryption: HTTPS/TLS for data in transit and encryption at rest where feasible.
• Access controls: Restricted access to authorized personnel, with logging and auditing of administrative access.
• Security testing: Regular updates, assessments, and prompt patching of critical vulnerabilities.
• Anonymization & minimization: Use of de‑identified/aggregated data when possible, and collection limited to what is necessary.

While we strive to protect your information, no method is 100% secure. Notify us immediately if you suspect unauthorized access. If a breach poses a real risk of significant harm, we will notify you and regulators as required.

Children's Privacy

The Service is not intended for individuals under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. Teens between 13 and the age of majority should use the Service with parental consent and supervision. If we learn we collected data from a child under 13, we will delete it promptly.

International Users

We are based in Canada, but the Service may be accessed globally. Personal information may be transferred to and processed in Canada, the U.S., or other jurisdictions. When transferring data outside Canada, we take steps to maintain protections (e.g., data processing agreements with standard clauses). If stricter regional rules apply (e.g., EU GDPR), we ensure an appropriate transfer basis.

AI and Automated Decision‑Making

We use AI to analyze information you provide and generate conversational responses. We do not use AI to make legally significant decisions about you without human involvement. We maintain human oversight, test for bias/inaccuracy, and provide additional disclosure regarding AI features. Contact us if you have questions or concerns about AI‑generated recommendations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated (e.g., a prominent notice on our site or by email) and the "Last Updated" date will be revised. Continued use of the Service after an update indicates acceptance.

Contact Us

Questions or requests regarding this Privacy Policy or your personal information: